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Nicereply - How to calculate Average Handle Time (AHT)? Here's the example: Total Talk Time (1700 minutes), plus Total Hold Time (500 minutes), plus Follow up Time (300 minutes), divided by the
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![What Is Average Handle Time or AHT? [Formula Inside]](https://storage.googleapis.com/nextivawebsites-wordpressfiles-voip/var/www/virtual/nextiva.com/voip/2021/06/average-handle-time-AHT-formula.png "What Is Average Handle Time or AHT? [Formula Inside]")
What Is Average Handle Time or AHT? [Formula Inside]
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